Restaurant Management Resume Sample

Wendy D. Anderson

216 West Sycamore Avenue

Spartanburg, South Carolina 29306
Telephone: (864) 555-7812

Cellular: (864) 555-2298
wendydanderson1982@jabo.com 

Hands-On, Performance Process & Results-Oriented Fast Food Management Professional (General Manager)

 with strong skills in the following areas:

* Operations Management

* Profit & Loss Responsibility

* Hiring & Motivating Staff members

* Developing and Implementing Training Programs

* Increasing Customer Satisfaction

Profile:

Background encompasses extensive  professional experience in Food Service Management in the following key  positions of responsibility: General Manager; Assistant Manager; Shift  Leader; Cashier.


  • Strengths:  Proven leadership/managerial abilities (able to motivate personnel to  reach desired objectives); excellent communication/interpersonal skills  (able to develop positive relationships with customers and employees);  highly skilled at problem identification/problem resolution;  results-oriented.

Selected Accomplishments:

  • General Manager (Bar-B-Q Heaven):  Increased sales by 14% between 2007 and 2008; between 2007 and 2008,  reduced the number of employees from 27 to 21, saving over $24,000 per  month in labor costs. 

Professional Experience:

 

Bar-B-Q Heaven (May 2002 to Present)
Simpsonville, South Carolina

General Manager

  • Manage  all aspects of food service operations for two locations in the Upstate  of South Carolina (profit and loss responsibility).
  • Hire, train, motivate, supervise, evaluate, schedule and terminate employees.
  • Oversee inventory control, ordering, food sanitation and quality control of food products.
  • Maintain excellent customer service by stressing "the customer comes first" in all weekly employee meetings.
  • Developed new menu items that increased sales in 2008 by $21,292.
  • Developed  "marketing program" ("Tell Your Friend about Bar-B-Q Heaven") that  significantly increased sales between 2006 and the present.
  • Reduced Food Waste Costs by $46,929 in 2008 (compared to 2007).
  • Ensured that all OSHA and DHEC regulations were complied with (passed all county and state-mandated inspections).
  • Promoted from Cashier to Shift Leader, to Assistant Manager, to General Manager based on exemplary job performance. 

Education:

Bachelor of Science Degree in Management (2000), Clemson University